So… Who are we?

Focused Machine Learning and Natural Language Processing technology delivering actionable customer insights
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O360 was founded in 2012 by innovation-focused marketers and technologists passionate about changing the way companies understand their marketplace and consumers.

We saw companies continuing to use variations on the same methods – surveys, focus groups and interviews – to extract perceptions from customers. Meanwhile, the voice of customer online continues to grow exponentially, and O360 is on a mission to help marketers and business leaders understand those millions of unaided, authentic conversations and leverage the resulting insights to drive significantly better results from their marketing spend.

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Our solutions help many of the world’s leading brands to better connect with and serve their customers

improving campaigns, merchandising, site optimization, product design and brand equity for these brands. Since 2012, AI, machine learning and natural language processing technology has come a long way, and O360 has remained on the cutting edge with a keen focus on applying innovation in ways that have the greatest impact for marketing and customer insights to drive greater conversion and revenue.

 

FIND OUT HOW YOU TURN THE AUTHENTIC, UNAIDED VOICE OF THE CUSTOMER INTO YOUR BRAND ADVANTAGE

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